I paid for my Premier Life Membership (PLM) by instalments but am still receiving a temporary membership card. Why is this?

• The permanent PLM cards include a photograph of the holder. Whilst we send out a reminder, we have no alternative but to continue sending temporary cards until we receive a passport sized photograph. Please remember to include your name on the back of the photograph!

I left a message on the answerphone but my query hasn't been answered.

• All admin is undertaken by volunteers with the office manned typically twice a week. When leaving messages it is helpful if you can leave your name, contact number and the details of your query. This helps us to have the information to hand when we return your call.